14jun10:00 amEffective and Proactive Management of RTO Complaints and AppealsThey can be linked, but they're not the same thing. All RTOs are required to have a ‘complaints and appeals’ process in place as part of their commitment to transparent dealings with learners and clients. However this doesn’t necessarily mean the process is always handled in the most efficient and proactive way. Plus, a complaint isn’t the same as an appeal. Event Organized BySkills Education
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June 14, 2022 10:00 am(GMT+10:00)
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